Refund policy
RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Customized products, gift cards and discounted Items are exempt from being returned.
If you're not happy for any reason, you can return any of your purchased NUMERO OTTO items within 14 days of receiving your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
To complete your return, contact us at customerservice@numerotto.com object line "RETURN":
- We require a receipt or proof of purchase.
- Order Number(4digit number starting with N8).
- Product and box pictures.
Return address: GUIDA ITALY SRL - ASI SUD Polo della qualità Zona Industriale - 81025 MARCIANISE (CE) - ITALY
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
REFUNDS(if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@numerotto.com
Pre Order and Special Tickets(if applicable)
Pre-order products purchased at a lower price from the future sale price and special tickets that give access to discounts and special promotion, cannot be refunded.
EXCHANGES, INTERNATIONAL WARRANTY AND REPLACEMENTS (if applicable)
In the rare event you encounter a problem, you can contact us at customerservice@numerotto.com for repair.
EXCHANGES (if applicable)
We replace items if they are defective, damaged or size exchange or item that is unused and in the same condition that you received it. It must also be in the original packaging.
If you need to exchange it, send us an email at customerservice@numerotto.com.
REPLACEMENTS (if applicable)
A product can only be replaced with another product of equal or lesser amount. If you want to change to a product with a higher price, we ask you to return the initial order for a refund and place a separate order with the desired product.
CUSTOMIZED PRODUCTS
Items that have been modified or altered at the customer's request are not eligible for return or exchange. Once a product has been tailored, adjusted, or customized, it is considered a final sale and cannot be resold/return.
By accepting a modification instead of a return, the customer explicitly waives their right to return the item, as it becomes a custom piece that is no longer eligible for resale/return.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.